FAQ Info

BOTNAL PRODUCTS

1. Are BOTNAL products for me?

Botnal is clean, effective and sustainable skincare blended with only natural and fresh ingredients to help find empowerment in the skin you live in. Our products are suitable across various age groups and sexes. We offer products that are formulated to unzip your best skin health and are great for all skin types, skin tones and skin goals

2. How can I get a personalised regimen?

Email us at hellobotnal@gmail.comand our expert support team will help you find the best products to empower your skin

3.Do you have any samples?

We don’t have samples available at the moment but we understand the importance of trying products before switching your routine! That’s why we have an easy return policy. For more information visit our return policy

4. Is BOTNAL Skincare clean?

Botnal is an imitation of the nature and its perfect rhythms. We learn from nature to formulate skin care products that are effective, clean and caring. We only use ingredients that are clean and effective to your skin. Our formulations are created with natural ingredients, plant based oils, cold-pressed oils, flower extracts, GMO free wax. We also never test on animals.

5. Is BOTNAL Skincare cruelty free?

We have never and we will never test on animals

6. Will BOTNAL work for my teenager?

Our formulations are clean, natural and effective and are curated to work on every skin type across all genders and sexes. However, we recommend consulting a dermatologist first. You can also visit our product pageto see a full list of ingredients

7.Can I use BOTNAL if I’m pregnant or nursing?

We always include the full list of ingredients on every product page, so you can consult your doctor & they can consider them for you.

8. I’m not sure what type of skin I have - can you help?

Our formulations are clean, natural and effective and are curated to work on every skin type across all genders and sexes. For a more personalised routine, email us at hellobotnal@gmail.comand our expert support team will help you determine your skin type.

9. In what order should I use my products?

We’re here to keep it simple. A general rule of thumb is:

Cleanser
Essence
Serum
Moisturizer

For a more personalized routine, email us at hellobotnal@gmail.com and our expert support team will help you

10. What if I have really sensitive skin?

Our products are suitable across various age groups and sexes. We offer products that are formulated to unzip your best skin health and are great for all skin types, skin tones and skin goals

11. When is your next product launching? I can’t wait!

The best way to stay up to date is to sign up for our newsletterand follow us on Instagram and Facebook and be the first one to know about our new products! You can also share your skin stories with us at hellobotnal@gmail.com and help us come up with new formulations!

12. How are BOTNAL’s products tested?

Our ingredients and product formulas are tested by third party, independent laboratories to ensure they are safe, clean and effective. We take our science seriously, and the results are real.

13. Will my product(s) melt/dry/freeze/expire?

We are glad, you asked us this! As a part of our research and development, we ensure all formulations remain effective in various temperature conditions. All our products will arrive safe, sound and ready to use.

14. Where can I shop for BOTNAL products in person?

All our products are currently sold via www.botnal.com. You can also find us on Amazon, FlipKart, Nykaa, Myntra and Purplle. Happy Shopping!

15.Do you offer any wholesale discounts? Can I sell BOTNAL products?

At this time, we don’t offer any wholesale discounts. We hope you continue to enjoy our customer discounts at Botnal! For any enquires, email us at hellobotnal@gmail.com and someone from our support team will be in touch with you.

MY ORDER

1. I’m having trouble placing my order

We are so sorry to hear that ! You can always refresh your browser, try using an incognito window or email us at hellobotnal@gmail.comand someone from our support team will help.

2. I’m having trouble with a promo code

Only one discount code can be applied per customer. Discount codes are not valid on previous orders. For more information, please visit our terms and conditionspage. If you have any other questions, please email us hellobotnal@gmail.com and someone from our support team will help.

3.Help! I need to cancel/edit my order

Unfortunately, no changes can be made to orders once they are confirmed and placed. Please confirm all details, including shipping information and contents before completing the order. You can always take advantage of our return policyonce the orders arrive.

4.Where does BOTNAL ship?

botnal.comships all across India. You can also place an order via Amazon, FlipKart, Nykaa, Myntra and Purplle.

5. There’s something wrong with my order

We are sorry to hear that! All our products are packed and shipped with love but if there is something wrong with the order, we are happy to help. Please get in touch with us at hellobotnal@gmail.comand someone from the support team will help you make it right.

6. What payment methods do you accept?

botnal.comaccepts all major debit and credit cards; American Express, Visa and Mastercard.

7. How can I edit my shipping address?

You can create an account at www.botnal.comand store in your shipping details. If the order has been placed and not reached to you, you can get in touch with us at hellobotnal@gmail.com and we will make sure the package is where it belongs !

When will my order ship?
All orders will ship within 1-2 business days of being placed. You can always track your order using the tracking number provided.
I’m having an issue tracking my order!
Having trouble tracking your order? Once the order is processed we will send you the tracking details so you can track the journey. If there is something wrong, please get in touch with us at hellobotnal@gmail.comand someone from the support team will help you.

8. My tracking says my order was delivered, but I have not received the package

We are so sorry to hear that you have to wait a little longer to start your botany journey. Please get in touch with us at hellobotnal@gmail.comand someone from the support team will help you get your products within a few business days!

RETURNS

1. What is your return policy?

We want you to feel empowered and loved in your skin, which is why we have a flexible return policy. If for any reason, you aren’t satisfied with our products, we will happily accept your return and issue you a refund within 15 business days of the request.

**In response to COVID-19, we have temporarily extended our return window to 30-40 business days for you to safely return your products to us.

2.How long does it take to process a return?

Once you raise a return issue, it takes about 10-15 business days to complete the process. You will also receive an email confirming a a refund. The refunds typically take about 15 business days to post back to your account.

3. I’m having trouble initiating a return

Oh no! We are so sorry to hear that. Please make sure all the details, email and order ID entered are correct. If you are still having trouble, please get in touch with us at hellobotnal@gmail.comand someone from our support team will help you.

4. I no longer have the original packaging, can I still return?

Unfortunately, at this time we do not accept returns without packaging.

5.What should I do if I received the wrong product?

We are sorry to hear about that! Let’s get your on your botnal journey ASAP. Please get in touch with us at hellobotnal@gmail.comand someone from our support team will help you get the correct products.

CAN'T FIND WHAT YOU NEED? EMAIL US ANYTIME AT

HELLOBOTNAL@GMAIL.COM